Refund & Cancellation Policy
This page summarises how cancellations and refunds work on the BS Online portal. Airline rules and fare conditions always apply.
Cancellations may be requested through the portal where the product allows it. Final charges, refund amounts, and processing times depend on the airline fare rules, inventory type, and any supplier or admin review required for that booking.
Cancellation Requests
Agents can submit a cancellation request for eligible bookings. Requests are reviewed according to the booking status and airline / supplier rules. Submitting a request does not guarantee a full refund.
Refunds
Approved refunds are credited back to the agency wallet or original payment method as applicable for that booking. Processing time varies by airline and payment channel. Partial refunds may apply when airline charges or service fees are deducted.
Non-Refundable Situations
Non-refundable fares, no-shows, expired tickets, and bookings already flown generally cannot be refunded. Special or promotional inventory may follow different rules published at the time of booking.
How to Contact Us
For a booking-specific cancellation, use Cancel Ticket in the agent portal or contact support with the booking reference.